1. Our Commitment to Your Family's Privacy

Welcome! At Neurospice & Everything Nice ("we," "us," "our"), your family's privacy is a top priority. We are dedicated to protecting the information you share with us. Our handling of personal information is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the ethical guidelines of the Australian Psychological Society (APS), and, where applicable, the EU/UK General Data Protection Regulation (GDPR).

2. Scope of This Policy

This policy applies to the personal information we collect from visitors to our website and from parents or caregivers making an initial enquiry about our services. A separate, detailed consent form and privacy policy will be provided to all clients who formally engage our parent coaching services.

3. The Information We Collect

a) Information You Provide:When you make an enquiry via our website, email, or phone, we collect the personal information necessary to assist you, which may include:

• Your full name

• Your contact details (email address, phone number)

• A brief, general description of the reasons you are seeking support for your family

• Information about who the service is for (e.g., yourself as a parent, your child)

b) Website Usage Data (Cookies):Our website may use cookies to enhance your experience and to collect anonymous data on website traffic through services like Google Analytics. This helps us understand what is most helpful to the parents who visit our site. You can adjust your browser settings to refuse cookies if you wish.

4. Why We Collect Your Information and How We Use It

We collect, hold, and use your personal information only for the following purposes:

• To respond to your enquiry and communicate with you.

• To determine if our parent coaching services are a good fit for your family's needs.

• To provide information about our services, fees, and current availability.

• To schedule a complimentary 15-minute clarity call.

We will never sell or rent your personal information.

5. Confidentiality & Its Limits

Trust is the foundation of our work together, and your enquiry is treated with the strictest professional confidence. We will not disclose your information to any third party without your explicit consent, except where required by law.

As a psychological service, it's important you are aware of the legal and ethical limits to this confidentiality:

• Risk of Harm: If your information indicates a serious and imminent risk of harm to yourself, your child, or another person, we have a duty of care to take steps to prevent that harm.

• Legal Requirements: If our records are subpoenaed by a court of law.

6. Data Security and Storage

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Digital information is stored on secure, encrypted, and password-protected platforms. Information from initial enquiries that do not result in a client relationship is securely destroyed after a reasonable period.

7. International Data & GDPR & US

We welcome enquiries from families located around the world. We use third-party service providers located in the United States (including HighLevel/Ivorey, Mailchimp, and Stripe) to facilitate our enquiries and course delivery. These providers are subject to US laws. By providing your information, you consent to this overseas disclosure. If you are a resident of the European Economic Area (EEA) or the United Kingdom, please be aware that we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful basis for collecting the information you provide in an enquiry is your explicit consent and the necessity to take pre-contractual steps at your request. Under the GDPR, you have additional rights, including the right to access, rectify, erase, and transfer your personal data.

8. Your Rights: Access, Correction, and Concerns

You have a right to access and request corrections to the personal information we hold about you.

If you have any questions or concerns about how we have handled your information, please contact us at the details below. We will investigate your concern and provide a response. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any questions, concerns, or requests relating to your privacy, please contact:

Lara Steel

Neurospice & Everything Nice

[email protected]